Forums / “Trouble with the Mobile17 Website... (or, a particular song!)”

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“Took Points and Didn't receive my ringtone!” (a Year Ago)
- 4:27 pm
  
  Tay D. »
  
  I payed 80 points to get my ringtone right away and it said there was trouble reading the file but it still took the points and i have no ringtone!! please help me someone!
- +8 Days
  
  Macy Elizabeth Greenfield »
  
  (@Tay D.) that happened to me too!

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— To get help, visit our Help page: http://mobile17.com/help/ — If the matter is urgent, or still unsolved: Email us (siteissues@mobile17.com), call our toll-free number (+1 877 291-2517), or send us a letter by postal mail: Mobile17, P.O. Box 429, Allston, MA 02134, USA

— Mobile17's Basic service is provided at no-charge and is NOT a subscription service. “Mobile17 Pro” is an optional subscription. You must be opted-into the Standard-rate program above before upgrading to Mobile17 Pro. To opt-in, text PRO to 62517 while part of the Standard program. You will not be charged by Mobile17 unless you opt-into our Pro service. The charges will appear on your cellphone bill or be deducted from your prepaid balance until you opt-out. If you upgrade to Mobile17 Pro, you will be charged $9.99/month until opt-out. If you do not upgrade to Mobile17 Pro, you will not be charged by Mobile17. Message & data rates may apply. Mobile17 Pro offers unlimited downloads per-day and priority processing of content (versus the usual, longer wait-time associated with Basic program use). Upgrade to Pro by texting PRO to 62517 [MBL17] at any time. All charges must be approved by account holder. To opt-out from our SMS and/or Pro service(s) and receive no further messages, you can text STOP to 62517 [MBL17] from your mobile phone and we will unsubscribe you from our SMS text messaging service immediately. You will not receive any additional messages (or future Mobile17 Pro monthly-charges) until you reactivate your phone on our website. Text HELP to 62517 [MBL17] at any time for help information.