Forums / “Trouble with the Mobile17 Website... (or, a particular song!)”

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  • “Won't message the phone” (4 Months Ago)

    • Luke A.
      9:31 pm

      Luke A. »

      Apparently there's supposed to be able to send the ringtone I make as a message, but all it says is email and web, and my phone can't do either... what do I do?

       

    • Ashley L.
      +16 Minutes

      Ashley L. »

      (@Luke A.)  yeah this is the same problem that i am having!
      someone please help? =)

       

    • Ben 'smash' Guild
      +38 Seconds

      Ben 'smash' Guild‘Pro’ user! »

      (@Luke A.)  Hey Luke, I turned on MMS support for T-Mobile, but I think
      the quality will be worse than if you download via Mobile Web.
      Regardless, give it a try and we'll see what happens.

       

    • Luke A.
      +8 Minutes

      Luke A. »

      (@Ben 'smash' Guild)  But the problem is that the option for the ringtone to send via message isn't showing up. The site won't let me.

       

    • Ben 'smash' Guild
      +27 Seconds

      Ben 'smash' Guild‘Pro’ user! »

      (@Luke A.)  Logout from the site, then log back in.

       

    • Ashley L.
      +7 Minutes

      Ashley L. »

      (@Ben 'smash' Guild)  iv logged out and back in and i have the option checked off to send it via picture message but still nothing is happening..

       

    • Ben 'smash' Guild
      +1 Hour

      Ben 'smash' Guild‘Pro’ user! »

      (@Ashley L.)  Should be fixed!

       

    • Shelly G
      +2 Hours

      Shelly G »

      (@Ben 'smash' Guild)  This still doesn't work for verizon. I checked MMS and got an email instead. I did not have "email me" checked.

       

    • Eliot N.
      +16 Hours

      Eliot N. »

      (@Luke A.)  As with Luke, I also am only getting web or email as options for transmission - no SMS or MMS options to check. I've logged out and in again, but still no luck. Anyone any thoughts...

       

    • Ben 'smash' Guild
      +2 Hours

      Ben 'smash' Guild‘Pro’ user! »

      (@Eliot N.)  Eliot -- who is your service provider?

       

    • Ben 'smash' Guild
      +11 Seconds

      Ben 'smash' Guild‘Pro’ user! »

      (@Shelly G)  Shelly, you might need to sign-up for http://vzwpix.com

       

    • Anthony P.
      +1 Day

      Anthony P. »

      (@Luke A.)  What you can try is sending a text from your phone to your email account, like blah@yahoo.com(instead of a phone number) and save the contact info. Mine is 555-555-5555@vzwpix.com. then have mobile17 send whatever you made to your email. Then save it to your computer. Then attatch it to an email and send it to the saved contact you just saved. That works for me. Good luck.

       

    • Samantha V.
      +2 Days

      Samantha V. »

      (@Anthony P.)  i have sms and mms checked off to receive my ringtones but it does NOT send them because the "mobile web" is checked off and it will not allow me to uncheck it. what do i do?

       

    • Amber K.
      +1 Day

      Amber K. »

      (@Luke A.)  i send the request for a ringtone 4 hours ago and i'm still not getting it, is this normal?

       

    • Kelsie  H
      +2 Hours

      Kelsie H »

      (@Amber K.)  My song sends straight to my e-mail. i don't know how to get it to my phone. I have Alltel

       

    • Rebecca M.
      +58 Minutes

      Rebecca M. »

      (@Kelsie H)  I have this same problem with US Cellular, and I don't have a way to get tones from my computer to the phone, or else I'd put them on that way.

       

    • Shauna R.
      +20 Hours

      Shauna R. »

      (@Eliot N.)  I have the exact same problem. The only options for download are email and web. My phone is an LG Flare.

       

    • Justin Rodgers
      +1 Day

      Justin Rodgers »

      (@Luke A.)  You could try to download the attachment directly to your computer. Then, save it to an SD Card.

      Happy mobiling!

       

    • Samantha M.
      +2 Days

      Samantha M. »

      (@Justin Rodgers)  Where is Mobile17 admins on this? I have the same problem that i do not get the OPTION to uncheck mobile web (because i do not pay for mobile web, therefore making that option pointless) and on the old mobile17 i just recieved everything via text messages and NEVER had a problem. But that option isnt available for some reason...

       

    • Ben 'smash' Guild
      +2 Days

      Ben 'smash' Guild‘Pro’ user! »

      (@Samantha M.)  Samantha -- you're in the UK, unfortunately we cannot send text messages there yet. You'll have to download your ringtone by typing in the link we give you :(

      We'll work on this, I promise

       

    • Jared Johnson
      +2 Hours

      Jared Johnson »

      (@Luke A.)  sometimes if specific phones are designated to not having certain capabilities that are complient with the site they gray out the options that do not apply or are not compatible with the phone. Though you have the ability to use it the website grays it out by a default setting.

       

    • Kaitlyn Bouchard
      +4 Days

      Kaitlyn Bouchard »

      (@Ben 'smash' Guild)  what do i do to make it send to my phone.?.

       

    • Grace M.
      +1 Day

      Grace M. »

      (@Eliot N.)  The same thing is happening to me, it just sends the ringtone to my email and there isn't an option for SMS or MMS. I have Alltel if that helps!

       

    • Krystle B.
      +5 Days

      Krystle B. »

      (@Grace M.)  I Am With Telus and it does not give me the option to send a message and if i got to the link on the web on my phone it plays the rigtone but it doesnt download what do i do?

       

    • Hayden Trent
      +1 Day

      Hayden Trent »

      (@Krystle B.)  I have the exact same problem and I have Telus as well. Why is no one replying to this?

       

    • Hilary S.
      +3 Hours

      Hilary S. »

      (@Hayden Trent)  I have a alltel phone and i am only getting opinions for the web or email.. i need the picture message... . what do i do

       

    • Andrew Yakov
      +10 Hours

      Andrew Yakov »

      (@Ben 'smash' Guild)  What happened to the option of downloading the file to your computer and then using bluetooth to transfer the file? I can't access websites on my phone, but I can transfer via Bluetooth.

       

    • Ben 'smash' Guild
      +7 Hours

      Ben 'smash' Guild‘Pro’ user! »

      (@Andrew Yakov)  It's still there, just use email delivery.

       

    • Rachel T.
      +1 Day

      Rachel T. »

      (@Ben 'smash' Guild)  I have MMS checked, not email, yet my ringtone is still just showing up in my email and not on my phone. Why is this all of a sudden an issue when it never was before? I just want it sent right to my phone!

       

    • Derek Tauffner
      +13 Days

      Derek Tauffner »

      (@Krystle B.)  i have a razr v3m and hav the same problem. i can receive these kinds of messages, and i have before, but the option does not show. also, if i navigate to the webpage, i can listen to the ringtone but not download it. help?

       

    • Joniesha H.
      +1 Day

      Joniesha H. »

      (@Luke A.)  yeah same here i sent like 5 songs to my phone via message and i STILL havent gotten any of the songs but the website said that they were ALL finished and sent

       

    • Alexa Woodward
      +4 Days

      Alexa Woodward »

      (@Ben 'smash' Guild)  I have a blackberry curve and i have the same problem it isnt sending to me. and the side says email, or mobile web but niether are working

       

    • T Lopez
      +3 Hours

      T Lopez »

      (@Kelsie H)  Same here! It was sent to my email... How do u get it sent??
      i have verizon tho-

       

    • Dessa Nuhsbaumer
      +3 Hours

      Dessa Nuhsbaumer »

      (@Luke A.)  Can Someone help me? This has never been an issuse....It's sends to my e-mail and I have it checked to send to my phone as a pic message. I don't have internet on my phone so I want it as a message. It has worked for 2 years and now I'm haveing problems. Why? (I'm on Verizon) I have the LG Touch.

       

    • Tommy Kalman
      +1 Day

      Tommy Kalman »

      (@Luke A.)  i have the same problem, i haven't received any of the tones Ive mad in the passed few days.

       

    • Jessica G.
      +15 Hours

      Jessica G. »

      (@T Lopez)  on your home page..down where it shows yur phone is should say this:

      Deliver media, ..how?
      ( )Mobile Web
      ( )Email me
      ( )Email my phone
      ( )MMS (Picture Message

      && yu probably have EMAIL ME checked!
      so check the ones that say EMAIL MY PHONE and MMS (PICTURE MESSAGE)!

      and it should work!:))

       

    • Kevin H.
      +1 Hour

      Kevin H. »

      (@Jessica G.)  Obviously there is some sort of issue either with verizon or mobile17... Like a ton of other people posting here, I use verizon, DO NOT HAVE MOBILE INTERNET SERVICE on my phone, and have successfully made and received ringtones via MMS or picture message in the past.

      However, my last 4 or 5 have not been sending to my phone REGARDLESS THAT I HAVE MMS CHECKED AND NOT EMAIL! It just sends a link to my email address each time.

      Stop telling us to check off MMS, BECAUSE WE ARE!

      Any information from admins or people who have a higher knowledge on this issue would be appreciated.

       

    • Erica W.
      +3 Hours

      Erica W. »

      (@Dessa Nuhsbaumer)  I've also been having this problem. I thought it was because I got a new phone but my new one is almost the exact same as my old one and I never had a problem on that one. Both of my phones were with Verizon

       

    • Melissa Hernandez
      +1 Hour

      Melissa Hernandez »

      (@Ben 'smash' Guild)  how do you download via mobile web onto your phone..thats where i get stuck?!?! HELPPPPPPPPP

       

    • Christina Moreno
      +2 Days

      Christina Moreno »

      (@Luke A.)  i have verizon and i have never had an issue with getting my ringtones till now.. i get a conformation in my email but nothing is ever sent to my phone. i dont have internet access on the phone that i have.. any suggestions

       

    • Ben 'smash' Guild
      +6 Hours

      Ben 'smash' Guild‘Pro’ user! »

      (@Christina Moreno)  Guys this has been fixed.
      We apologize, we're going to send out an email shortly.

       

    • Vanessa Arciniega
      +1 Day

      Vanessa Arciniega »

      (@Luke A.)  yeah this is the same problem that i am having!

       

    • Melyssa P.
      +3 Days

      Melyssa P. »

      (@Ben 'smash' Guild)  I have Verizon. I've already signed up for the vzwpix.com. I have the MMS checked (I believe) because it won't let me check anythikng else. How am I supposed to get the ringtones??? I'm already pissed off that I've wasted hours & points and they're being cut off at 25 seconds!!!

       

    • Betty King
      +3 Days

      Betty King »

      (@Luke A.)  There is no option to send the ringtone as a message...i have logged out and back in several times and nothing changes..the only options i have are email and web.

       

    • Spencer Thomas
      +28 Minutes

      Spencer Thomas »

      (@Betty King)  Deliver media, ..how?

      * Mobile Web
      * Email me

      the only 2 options displayed... fixing it?

       

    • Sara E.
      +7 Days

      Sara E. »

      (@Luke A.)  Same issue i'm having too- and I have At&t.

       

    • Alisa H.
      +22 Hours

      Alisa H. »

      (@Luke A.)  I am have the same exact problem. However, I am only able to select the email button, and I want to create a message to send it to my phone so I can download it that way.. could someone help me please? :)

       

    • Blanca S.
      +1 Day

      Blanca S. »

      (@Amber K.)  I made a ringtone yesterday and still haven't recieved it the worse part of it is that I used points to get it faster!! I didn't even get an email

       

    • Melyssa P.
      +9 Days

      Melyssa P. »

      (@Blanca S.)  Ok, I finally got an e-mail sent to me but when I went to the website from my phone & clicked on one of the links to play there was only a 'play' button. What do I do from there? I've only gotten one e-mail out of all the ringtones I've tried. I've used points, wasted time, and nothing is working!!! Also, it's cutting the ringtones off at 25 and 30 seconds....not 40!!! What is going on? I have Verizon & the LG EnV Touch.

       

    • Noynek Yecats
      +1 Day

      Noynek Yecats »

      (@Melyssa P.)  Nokia 6133, on the T-mobile network.

      The text shows up, and there is a 0.1kb attachment that should be the ringtone, but it says that it "was deleted" with no further explanation whatsoever.

       

    • Gabrielle Dooha
      +2 Days

      Gabrielle Dooha »

      (@Ben 'smash' Guild)  What about AT&T members? No matter what phone I choose I never get the SMS option, all I get is e-mail or mobile media!

       

    • Samantha M.
      +9 Days

      Samantha M. »

      (@Luke A.)  what kind of service do you have? so like you make your own ringtones and send them to yourself? can other people send you ringtones?? Is this all free?

       

    • Alvaro Briones
      +3 Days

      Alvaro Briones »

      (@Spencer Thomas)  im having the exact same trouble and it wont work, like how are you suppose to send it to your phone in a pic mail if it doesnt give you that option

       

    • Jen M.
      +7 Days

      Jen M. »

      (@Alvaro Briones)  I'm having the same annoying problems. I wish administration would write back!

       

    • Michael Murano
      +6 Days

      Michael Murano »

      (@Ben 'smash' Guild)  I have t-mobile and i made a ring tone. I have the mms and sms options checked off but it will only send it to my email because I can't uncheck that option because I do not have the internet on my cell-phone so I cant receive the ringtone. What do I need to do in order to get this ringtone sent to my phone via text or picture message?

       

    • Eric Clark
      +3 Days

      Eric Clark »

      (@Ben 'smash' Guild)  How do I send the same ringtone to a different phone? I have SMS/Pix msg set up but don't know how to send it out again. I hit the d/l button and it just opens a link

       

    • Aly Perkins
      +3 Days

      Aly Perkins »

      (@Michael Murano)  adfhgdlf. i keep making ringtones and it wont send them to my phonee. its so GAYY.

       

    • Jamie Williams
      +11 Days

      Jamie Williams »

      (@Kevin H.)  I'm In total agreement with Kevin. I have had no issues prior to today, and now, nothing comes through, not test no picture message, no ringtone :(

       

    • Zoe Lame
      +11 Hours

      Zoe Lame »

      (@Jamie Williams)  same here i have verizon and ive gotten countless ringtones sent to my phone before today. i sent like 6 of them last night before i went to bed and not one showed up

       

    • Shelby Alexis Mills
      +8 Hours

      Shelby Alexis Mills »

      (@Ben 'smash' Guild)  i signed up for the vzwpix.com thing and it still wont send to my phone. ive tried everything i know to do.

       

    • Michael C.
      +13 Hours

      Michael C. »

      (@Ben 'smash' Guild)  i have tried everything possible to receive my ringtone in pic message for my verizon phone and i have not gotten any of them

       

    • Cale L.
      +9 Hours

      Cale L. »

      (@Luke A.)  My message keeps saying Trying to Upload....the time gets longer and longer as time goes on. I can't even get an email any more--much prefer the pic message.

       

    • Ashley C.
      +18 Minutes

      Ashley C. »

      (@Cale L.)  My suggestion is to go ahead and create your ringtone, then on the page where it shows the status (after your ringtone has been finished and sent) click on the link that says something like this: (have web access? site —on your phone!) BUT do it from your computer and find which link plays music, go back to the page that has the link and then right click on that link to download the clip to your computer. Once you've done that you can email it to your phone... If you don't know your phone's email address then send an MMS message from your phone to your email address, then reply to that email and attach the downloaded clip... It should then send it to your phone and you can save it as a ringtone. If you have Verizon your phone's email address is ##########@vzwpix.com (the #'s being your phone number digits).

       

    • Cale L.
      +1 Hour

      Cale L. »

      (@Ashley C.)  Thanks Ashley C.

       

    • Ashley C.
      +4 Hours

      Ashley C. »

      (@Cale L.)  No problem Cale :)

       

    • Samantha M.
      +10 Hours

      Samantha M. »

      (@Luke A.)  I have an LG enV Touch and requested my ringtones be sent via text/pic message and I am only getting e-mails on the laptop that the ringtones are ready for download. I don't want to download them either; I just want them to be sent the way they were on my Voyager. Ugh.

       

    • Samantha M.
      +1 Hour

      Samantha M. »

      (@Ben 'smash' Guild)  I'm not in the UK; I'm in North Carolina.

       

    • Michael C.
      +38 Minutes

      Michael C. »

      (@Ashley C.)  i tried everything im not receiving my emails to my personal account or my phone or pic messages still. upload time goes up as high as 1700seconds for a 20second ringtone

       

    • Sue Marshall
      +2 Hours

      Sue Marshall »

      (@Ashley C.)  are you kidding me???? that is crap I will find another source for my ringtones.

       

    • Ashley C.
      +2 Hours

      Ashley C. »

      (@Sue Marshall)  It was just a suggestion. Worked for me so I thought it would help others.

       

    • Michael C.
      +1 Hour

      Michael C. »

      (@Ashley C.)  since alot of people who love this site and use it daily to make ringtones can not for many problems i highly suggest to higher authority that someone starts to work and fix the problem since. NOTHING IS WORKING

       

    • Ashley C.
      +1 Hour

      Ashley C. »

      (@Michael C.)  Me too! I love this site! I wish they could get it working so that I won't have to go out my way to get it onto my phone. It's ridiculous! A couple days ago I tried emailing them to ask what was up with this and what do I do?? No response!

       

    • Cathy Gardella
      +1 Hour

      Cathy Gardella »

      (@Ben 'smash' Guild)  i am still having issues. i just sent more ringtones to my phone and i still have not received! i have MMS messages checked off and i have verizon LG voyager. It's also making my ringtone preview super short and that never used to be a problem either. I have had my account for probably 3 or 4 years now and i just want my ringtonessss

       

    • Sawyer W.
      +23 Hours

      Sawyer W. »

      (@Cathy Gardella)  for some odd reason im not getting my ringtones as picture msgs anymore!! ive never had a problem til now. what do i need to do to fix it? ive made like 6 ringtones n still havent gotten any

       

    • Sawyer W.
      +3 Minutes

      Sawyer W. »

      (@Ben 'smash' Guild)  need somebodys help....im not getting my ringtones as picture msgs!! wat do i do to fix it?

       

    • Kathie O.
      +7 Hours

      Kathie O. »

      (@Luke A.)  Why did the song not get sent to my phone??? I have done dozens without any problems except for tonight???

       

    • Crystal C.
      +12 Hours

      Crystal C. »

      (@Luke A.)  Yey im having the same problem with my Verizon Wireless phone its a Voyager and for 2 days all I have been getting is the email and not the MMS. I have tried logging in and out again but that doesn't work and my MMS box is the only one checked. Whats up with that? Please Help!

       

    • Myke Petros
      +1 Hour

      Myke Petros »

      (@Luke A.)  I am having the same problem. I've used this site numerous times before, but now I'm not getting the messages delivered to my phone, and I don't have the web on my phone to upload it.

       

    • Nick Brito
      +2 Hours

      Nick Brito »

      (@Ben 'smash' Guild)  Their is either something wrong with the website or my carrier blocks it's messages because i have sent myself a ringtone 5 days ago and a ringtone yesterday and haven't recieved either, i checked to make sure my phone still recieved pic messages and it does... Whats wrong?

       

    • Dafnee Dennise Diaz
      +3 Hours

      Dafnee Dennise Diaz »

      (@Luke A.)  same probleme here waited 3 days after i did my ringtone and my wallpaper and still nothing has come to my cell phone

       

    • Jesse Rivera
      +23 Hours

      Jesse Rivera »

      (@Melyssa P.)  i think this person said it best

      "Ashley C. »
      (@Michael C.) My suggestion is to go ahead and create your ringtone, then on the page where it shows the status (after your ringtone has been finished and sent) click on the link that says something like this: (have web access? site —on your phone!) BUT do it from your computer and find which link plays music, go back to the page that has the link and then right click on that link to download the clip to your computer. Once you've done that you can email it to your phone... If you don't know your phone's email address then send an MMS message from your phone to your email address, then reply to that email and attach the downloaded clip... It should then send it to your phone and you can save it as a ringtone. If you have Verizon your phone's email address is ##########@vzwpix.com (the #'s being your phone number digits)."

       

    • Nick B.
      +14 Hours

      Nick B. »

      (@Ben 'smash' Guild)  hey ive got the same problem as shelly and ive downloaded at least 7 ringtones successfully until now. i def dont need vzwpix but i dont know why im getting emails instead of mms/pic messages since my mms box is checked

       

    • Michael C.
      +29 Minutes

      Michael C. »

      (@Jesse Rivera)  yea i did that and it didnt work either

       

    • Bill L
      +9 Hours

      Bill L »

      (@Luke A.)  when did they make this cost it always been free now they want money each month

       

    • Donald J.
      +13 Hours

      Donald J. »

      (@Zoe Lame)  Same with me

       

 
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