Forums / “Trouble with the Mobile17 Website... (or, a particular song!)”

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“Never Received Picture Message” (9 Months Ago)
- 12:10 pm
  
  Shira B. »
  
  Hi!
  
  I love your site and use it all the time but last night I made 7 ringtones for my phone and I never got them. You sent me emails telling me where I can download them but my phone doesn't have web access. My preferences are set to receive them as picture messages so I'm not sure what happened. I restarted my phone a bunch and waited til this morning hoping they would come overnight.
  
  Can you please help me? Thanks!

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— To get help, visit our Help page: http://mobile17.com/help/ — If the matter is urgent, or still unsolved: Email us (siteissues@mobile17.com), call our toll-free number (+1 877 291-2517), or send us a letter by postal mail: Mobile17, P.O. Box 429, Allston, MA 02134, USA

— Mobile17's Basic service is provided at no-charge and is NOT a subscription service. “Mobile17 Pro” is an optional subscription. You must be opted-into the Standard-rate program above before upgrading to Mobile17 Pro. To opt-in, text PRO to 62517 while part of the Standard program. You will not be charged by Mobile17 unless you opt-into our Pro service. The charges will appear on your cellphone bill or be deducted from your prepaid balance until you opt-out. If you upgrade to Mobile17 Pro, you will be charged $9.99/month until opt-out. If you do not upgrade to Mobile17 Pro, you will not be charged by Mobile17. Message & data rates may apply. Mobile17 Pro offers unlimited downloads per-day and priority processing of content (versus the usual, longer wait-time associated with Basic program use). Upgrade to Pro by texting PRO to 62517 [MBL17] at any time. All charges must be approved by account holder. To opt-out from our SMS and/or Pro service(s) and receive no further messages, you can text STOP to 62517 [MBL17] from your mobile phone and we will unsubscribe you from our SMS text messaging service immediately. You will not receive any additional messages (or future Mobile17 Pro monthly-charges) until you reactivate your phone on our website. Text HELP to 62517 [MBL17] at any time for help information.